Please candidly supply your answers to the following questions in the spaces provided. Ignore any questions where answers are, for this particular bid, not required.
QUESTION
ITEM
REQUIRED
SUBMITTED
1
Business name
2
Company registration number (if applicable)
3
Name and position of person to contact regarding this bid
4
Operational address
5
Telephone numbers (day and evening, landline and mobile, wherever possible)
6
Email address (secure and confidential)
7
VAT registration number
8
Company website(s)
9
Describe your company structure (please observe a 50 word limit)
10
What is your company’s core business?
11
What additional products / services does your company provide which are relevant to this bid?
12
Are you currently able, because you already have an off-the-shelf product or service which closely matches our needs, able to shorten the development time and significantly reduce our costs?
13
If the answer to the previous question is ‘yes’, then please estimate the percentage overlap between the product / service you already have and the product / service we need.
14
Does this business or its key personnel already have a track record of supplying our department as a client? If so outline that record.
15
Does this business or its key personnel already have a track record of supplying any British government department as a client? If so outline that record.
16
Does this business or its key personnel already have a track record of supplying any local government department as a client? If so outline that record.
17
Does this business or its key personnel already have a track record of supplying any foreign government department as a client? If so outline that record.
18
Would you need to subcontract all or part of the work involved in this contract? If yes please give an estimated percentage the value.
19
Company financials – please give most recent figures for both annual turnover and annual gross profit
20
How many employees do you currently have?
21
Please outline how a client’s account would be managed to deliver our requirements, detailing any dedicated resource, working hours and out-of-hours coverage.
22
Typically, how many other customers / sites would the relevant account manager look after?
23
Please give the average account value per annum maintained by an account manager?
24
Do you have a dedicated help desk and / or staff who’d respond to a call-out?
25
Please provide details of how your company operates emergency cover
26
What is your geographical coverage in respect of servicing?
27
Please identify the percentage of your business already involved in relevant business
28
Who do you consider to be your 3 main competitors?
29
What selection criteria do you use, if applicable, when selecting a 2nd tier supplier?
30
What Key Performance Indicators (KPIs) do you apply to these 2nd tier partners?
31
Can you confirm that none of your workers including 2nd tier suppliers is paid less than the minimum wage?
32
Based on your experiences as a supplier of a product and/or similar to that which we need, how would you expect to take costs out of our system?
33
What do you anticipate will be the main market influences in the next 12 months?
34
What do you anticipate will be the main market influences in the next 36 months?
35
Based on your experience of large complex accounts, what – in your estimation - are the key success factors?
36
How do you benchmark your selling costs to ensure that they remain competitive?
37
Do you operate a just-in-time (JIT) system to either source those products and / or services you need or to deliver the products and / or services which you would provide were you to win this bid? If the answer is ‘yes’, please provide details.
38
Do you already provide products and / or services which are compliant with audited and / or tested standards? Please provide details if the answer is ‘yes’
39
In general any business providing products and / or services to our department will need to satisfy a security audit. Have you any concerns over this which we should know about at the outset?
40
In respect of IT and the holding of data, as well as in respect of the handling of confidential briefs and the discharging of sensitive tasks, we shall require assurances that your business takes reasonable precautions to avoid commercial or logistical disaster, let alone a potentially embarrassing lapse of security. Please outline the systems that you use, the equipment including hardware and software, and the training and experience which your key operatives possess.
41
Is there something which we’ve not covered with our questioning which you feel is important? In particular is there any factor, or are there any factors, which leave you in a unique position to win this bid?
42
Confirm that the person entering this bid has the signing authority, and/or the full approval of a person with that signing authority, to enter this bid
NB Bidders must be prepared, within 14 days of the deadline for bids, to demonstrate that they do indeed have a suitable product and / or service if they have declared this to be the case within their bid. Failure to demonstrate a match or near-match convincingly will mean automatic exclusion from the process and might impact on future tenders.
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